This privacy policy applies to the NeoHR app for mobile devices, together with any related services operated by IT Signature (collectively, the "Application"). IT Signature is hereby referred to as the "Service Provider".

The Application collects information when you download and use it. This information may include:

• Your device's Internet Protocol (IP) address
• Pages of the Application you visit, time and date of your visit, and time spent on those pages
• Total time spent on the Application
• Your mobile operating system
• Your name and email address (provided during login)

For a better experience, the Service Provider may require you to provide certain personally identifiable information, including but not limited to your name, email address, and device information. This information will be retained and used as described in this privacy policy.

The Application or its third-party SDKs may use cookies, SDKs, pixels, and similar technologies to support functionality, analytics, or service delivery.

Where required by applicable law, the Service Provider will obtain consent before using non-essential tracking technologies.

The Application collects your device's location to provide location-based features, improve the Application, and support related services.

• Attendance Marking: Your GPS location is recorded at the exact moment you mark attendance or a sales visit — not tracked continuously.
• Work Session Tracking: Background location is used only during an active work session that you start manually. It stops when you end your shift.
• Analytics and Improvements: Aggregated location data may help the Service Provider understand usage patterns and improve performance.
• Third-Party Services: Location data may be shared with third-party services used to support Application functionality, subject to this privacy policy.

You may request access to, correction of, or deletion of your personal data held by the Service Provider. To exercise these rights, or to withdraw consent where processing is based on consent, contact us:

If you are a California resident, you have the following rights:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising these rights

To exercise your CCPA/CPRA rights, contact the Service Provider at [email protected].

The Service Provider may use the information you provide to send important information, required notices, and, where permitted by law, marketing communications.

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application. The Application utilizes the following third-party services:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics

The Service Provider may disclose your information:

• As required by law, such as to comply with a subpoena or similar legal process
• When necessary to protect rights, safety, or to investigate fraud
• With trusted service providers who work on their behalf under this privacy statement

The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA). Where applicable law requires safeguards, the Service Provider will use:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions or other legally recognized transfer mechanisms
• Your consent, where required and legally permitted

You can stop further collection of information from your mobile device by uninstalling the Application. Uninstalling will stop the Application from collecting data from your device, but does not automatically delete information already transmitted to the Service Provider or third parties.

To request deletion of your personal data or to withdraw consent, contact the Service Provider at [email protected].

The Service Provider retains personal data based on its necessity for the stated purposes:

• User Provided Data: Retained for the duration of your use plus 12 months thereafter, unless longer retention is required by law
• Automatically Collected Data: Retained for up to 24 months from collection
• Aggregated and Anonymized Data: Retained indefinitely as it no longer identifies you
• Legal Compliance Data: Retained as long as required by applicable law

To request deletion of your personal data, contact us at [email protected]. Please note that some data may be required for the Application to function properly.

The Application is not intended for children under 16 years of age. The Service Provider does not knowingly solicit data from or market the Application to children.

In the event the Service Provider discovers that a child has provided personal information, it will be immediately deleted from our servers. If you are a parent or guardian aware that your child has provided personal information, please contact us at [email protected].

The Service Provider is committed to safeguarding the confidentiality of your information. Physical, electronic, and procedural safeguards are in place to protect the information we process and maintain.

If a data breach occurs that affects your personal data, the Service Provider will notify you in accordance with applicable legal requirements, including information about the nature of the breach and the steps being taken to address it.

The Service Provider may update this Privacy Policy from time to time. You will be notified of material changes by posting the updated Privacy Policy with a new effective date.

Previous versions of this Privacy Policy will be maintained and made available upon request by contacting us at [email protected].

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact the Service Provider:

You can also visit our Support Center for FAQs and to send a support message.